Wallmart Return Policy suxs!!

[Mr P]

Ok, so I got our kids new bikes for x-mas, got a pretty good deal on 3 mongoose aluminum bikes, my girls are growing up & they graduated to 24'' bikes .. the little one still needed a 16'' bike...
I paid $135.00 per bike, and of course saved the receipt,
So the day after X-mas my 8 year old is riding her bike & it didn't work right, So I thought, ok, no worries, we'll just go & exchange it in the next few days..

We arrive @ Walmart receipt in hand & the customer service rep tells me, "Ok, sir u cannot exchange it here, I "rather" u go back to the same Walmart u purchased it from...


WTF ????????

As I looked at her with a smile on my face I thought to my self,


Seriously???? So, I tell her I bought this far from here & there's no way I'm driving back to return it, I have a receipt and this is "Walmart" so please return my money...
and I ask her where is it stated in your policy that someone has to go back to the original store to make a return ????
She tells me, Well it's the policy sir, so I say, can u please print it out for me in Black & white, it felt like she took it as a personnal challange...


Like she was prolly thinking, ok, I'm gonna prove this f'n customer I'm right, even if I'm wrong ...
So after searching in her computer & viewing pages 1 and page 2, after page 2 she was slowing down & decided to call her "manager" using her blue tooth device thing she was wearing on her apron....

The manager comes & tells her of course return their money back, (they have their receipt)

To summarize, u gotta be careful with Walmart employees, they will make up their own policies, & u better stick to what's written in black & white..

Man, what's happening to good ole customer service ?????

[jimbo79]

What I meant to say is..what was wrong with the bike?

[Zeek]

I think you ran into a dumb employee Mr P. A receipt always gets whatever it needs at any chain store. The policy the idiot might have been thinking of was without a receipt.

[Mrs P]

I think you ran into a dumb employee Mr P. A receipt always gets whatever it needs at any chain store. The policy the idiot might have been thinking of was without a receipt.

She knew we had the receipt & she was the (assistant manager)
but, your right Zeek, definitely a Dumb person.. We were there with her for about 45 minutes, then the Manager came & made her give us our money back..
And she threw the money on th ecounter, so we got her name & filed a complaint wiht the store manager.

On the bright side, my daughter has her new bike back & she's loving it

[Balboa270]

a ass that was to lazy or tried to get one over ya

[Mr P]

I told the General Manager about it and he told me that they will correct the situation, so this won't happen won't again, he offered to fix the bike on the spot with one of the bike techs they have, and he gave us a 10 % discount on the bike.. So at the end, yes, it was this one DUMB person that messed up, plenty of those around...

so yeah Balboa she tried pulling one over us fosho!